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CRM: Case File – Tata Motors: Toward Better Service
WebDGM - Customer Experience, CRM. Tata Motors. Jul 2013 - Present9 years 10 months. Mumbai, Maharashtra, India. - Customer Advocacy. - … WebCRM Operational Analytical IMPACT ON TATA MOTORS Phase 1 Focused on capturing customer and vehicle data and automating routine tasks Phase 2 Captured data was used to improve customer interactions and streamline product development and planning Phase 3 Now underway, concentrates on tuning the system and WebHead, Business Analytics (CVBU - Sales & Mktg) Tata Motors. Oct 2014 - Jun 20242 years 9 months. Mumbai Area, India. Leading the Advanced … manon crausaz